Terms and conditions
Agrement between User and cosyb.com
This is a legal agreement between user and cosyb.com that governs your use of this site. If you do not agree with any part of the terms, conditions and notices mentioned below, you must not use the services of cosyb.com. This is an advice to go through the following terms & conditions: .
» User obligations & user account » Cancellation Policy » Discounts against cash payments
» Booking Policy » Refund » How to payments Cash
» Use of indiahotelskerala services » Disclaimer of Warranty » User Agreement
» Privacy and Security » Limitation of Liability » Provisions of These Terms and Conditions
» Services and Content » Complaint » Contact Information
User obligations & user account
You(Customer and Agent or User) are legally eligible to enter into a binding contract and using the website and/or receiving the services under the law of India or other applicable law.While registering for My Account, the user will choose a password and is responsible for maintaining the confidentiality of the password and account. The user is fully responsible for all activities that occur while using their password or account. It is the duty of the user to notify indiahotelskerala immediately of any unauthorized use of their password or account or any other breach of security. cosyb.com will not be liable for any loss that may be incurred by the user as a result of unauthorized use of their password or account, either with or without their knowledge.
Use of indiahotelskerala services
indiahotelskerala website may contain services in addition to and including blog, forms, e-mail, chat, communities, groups, reviews and ratings posted by the members’ information related to various tourist destinations, news groups, personal WebPages, calendars and or other messages . You understand and agree the relevant use of particular services only to post, send and receive messages and material that are proper and related to the particular communication service. By way of example and not as a limitation, as well you will not:
harass, Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory,infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless specifically allowed.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Violate any code of conduct or other guidelines, which may be applicable for or to any particular service.
The user should take particular care while disclosing any identifying information in any service, which may be identifiable.
Violate any applicable laws or regulations for the time being in force in or outside India.
Violate any of the terms and conditions of the user agreement or any other terms and conditions for the use of cosyb.com websites contained elsewhere herein.
Frame, Link, mirror, scrape, spider or data mine the Website or authorize, instruct, hire, employ, or otherwise cause anyone to Frame, Link, mirror, scrape, spider or data mine the Website.
Privacy and Security
Services and Content
We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption or downtime.
Although cosyb.com makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes that occur due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, cosyb.com does not own or operate airlines and other suppliers and cannot therefore control or prevent changes in the published descriptions. cosyb.com, therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our services, the same will be communicated to you before the confirmation invoice is made.
You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Purchase. If you have not received a confirmation of your purchase via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The Contact Information is provided on our customer service page.
We make reasonable attempts to exclude viruses from the Site, but cannot ensure that the Site will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the Site. We assume no responsibility for any damages to computer equipment or other property that may result from use of the Site or downloading anything from the Site.
Although most travel, including travel to international destinations is completed without incident, travel to certain destinations may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government and the aviation administration before booking travel to international destinations.
By offering for sale travel to particular international destinations, cosyb.com does not represent or warrant that travel to such point is advisable or without risk. cosyb.com does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
Customer needs to carry the printout of E-tickets to Airport along with valid ID Proof.
There is a possibility of increase of fare because of time gap between quotation of fare and actual booking of tickets,
If you are a frequent traveler you can deposit a small amount starting form Rs. 2000 onward and get the tickets issued immediately after your phone call so that there is no chance of fare increase. After issue ling the tickets you can deposit the payment.
Bookings can be confirmed only if cosyb.com gets the confirmation of cash payment If cosyb.com fails to receive the above payment, the ticket booking shall automatically be cancelled.
Additional money for booking modification will be collected from the passenger. For any modifications
Due to any avoidable/unavoidable reason/s in case of cancellation of tour and travel Services we must informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows :
60 days & prior to arrival - 80% of the tour/service cost.
59 days to 30 days prior to arrival - 60% of the tour/service cost.
29 days to 15 days prior to arrival - 40% of the tour/service cost.
14 days to 06 days prior to arrival - 20% of the tour/service cost.
05 days & less, prior to arrival or no show - NO REFUND.
Please note - Irrespective of above mentioned cancellations slabs - incase of cancellation of tour services after the booking is made with us- a minimum 15% service charges would be applicable. In case of special train journey and high peak season bookings a separate cancellation policy is applicable (which would be advised as and when required).
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
Refund would be processed in 20 working days & the amount would be credited to the transacted credit/debit Card only..
Disclaimer of Warranty
cosyb.com and its Providers make no warranty of any kind regarding the Site, Content, Products or Services, all of which are provided on an "as is" basis. cosyb.com and its Providers expressly disclaim any representation or warranty that the Site will be free from errors, viruses or other harmful components, that communications to or from the Site will be secure and not intercepted, that the Services and other capabilities offered from the Site will be uninterrupted, or that its Content will be accurate, complete or timely. The fact that cosyb.com is including or offering any Product or Service on the Site is not an endorsement or a recommendation of the Product or Service
Limitation of Liability
Subject to applicable law, use of this Site and its Content is at your sole risk. Services and Products made available on this Site are subject to conditions imposed by the Providers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations. Providers who furnish products or services through this Site are independent contractors, and not agents or employees of cosyb.com
If you have a problem of e-ticketing, holiday, during tours, etc. please inform the handling agents our representative immediately who will endeavor to put things right. If You resolved locally, please follow this up after your return to home by writing to us, giving your tour details as all other relevant information. However, please be advised that while we happy to assist you in your redressed of your complaint. If nay, we will be able to extend only our best efforts in providers are independent contractors who at no time are under our control or supervision.
How to payments Cash
On receipt of cash, customer would be handed over the itinerary with flight details and PNR. Booked / Final Confirmed ticket can also be delivered on customer e-mail id. Working hours for the above mentioned facility will be from 24x7 on workingdays (Monday to Saturday)
cosyb.com is not responsible for any errors, omissions or descriptions on any of its pages or on any links or on any of the linked website pages. The users are requested to verify the accuracy of all information before undertaking any reliance on such information.
The linked sites are not under the control of cosyb.com and cosyb.com is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. cosyb.com is providing these links to the users only as a convenience, and the inclusion of any link does not imply endorsement of the site by cosyb.com.
In case of any dispute between user and cosyb.com pertaining to the validity, interpretation, implementation or alleged breach of any provision of the Terms and Conditions, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by cosyb.com. The place of arbitration shall be Mumbai and the arbitration proceedings shall be in the English language. The Terms and Conditions shall be governed and construed in accordance with the laws of India
If the user does not agree with any of the disclaimers above, they are advised not to read the material on any of the cosyb.com pages or otherwise use any of the contents, pages, information or any other material contained on the cosyb.com websites. The user expressly agrees that use of the services is at their sole risk. The services are provided on an "as is" and "as available" basis. cosyb.com holds the sole discretion to change the features or functionality of the services at any time.
The information, software, products, and services included in or available through the cosyb.com websites may include inaccuracies or typographical errors. Changes are/may be periodically made/added to the information herein. cosyb.com may make improvements and/or changes in the cosyb.com websites at any time without any notice to the user. Any advice received except through an authorised representative of cosyb.com via the cosyb.com websites should not be relied upon for any assessments.
The maximum liability on part of cosyb.com arising under any circumstances, with respect to any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or other charges, as may be applicable. In no case shall the liability include any consequential loss, damage or additional expense whatsoever.
In no event shall cosyb.com and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the cosyb.com website(s). Neither shall cosyb.com be responsible for the delay or inability to use the cosyb.com websites or services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the cosyb.com website(s), or otherwise arising out of the use of the cosyb.com website(s), whether based on contract, tort, negligence, strict liability or otherwise. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the service is done entirely at their own discretion and risk and they will be solely responsible for any damage that results from the download of such material and/or data.
Provisions of these Terms and Conditions
Prior Terms and Conditions
These Terms supersede any prior cosyb.com Terms and Conditions relating to the use of the Site that were displayed on this Site before the date stated above. Unless specifically provided, they do not supersede the Additional Terms for carriage, awards, attractions provided elsewhere in this Site.
cosyb.com has the right to change the terms, conditions and notices under which the cosyb.com websites are offered, including but not limited to the charges associated with the use of the cosyb.com website. We request you to regularly review these terms and conditions. cosyb.com has endeavored to ensure that all the information on the cosyb.com website is correct, but cosyb.com neither warrants nor makes any representations regarding the accuracy or completeness of any data or information contained. cosyb.com disclaims any liability, responsibility or any other claim, whatsoever, with respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in cosyb.com websites.
You may preserve these Terms in written form by printing them for your records, and you waive any other requirement that these Terms be evidenced by a written document.
To the extent that we may need to contact you, you agree that we may do so via any electronic means, included but not limited to communication posted on the Site, electronic mail, or instant messaging.
cosyb.com is responsible only for the transactions that are done by the user through cosyb.com. cosyb.com will not be responsible controlling transactions in any way, including whether the transaction is legal and valid as per the laws of the land of the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services.
In the event that any of the terms, conditions, and notices contained herein conflict with the additional terms or other terms and guidelines contained within any particular cosyb.com website, then these terms shall prevail.
If you have any questions or concerns about these Terms or if you need further assistance with respect to access to or use of the Site or the services offered by cosyb.com, you may contact our Customer Service department, the information of which is provider in the customer service section of the Site.
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